Jira Cloud

Jira Cloud is an Issue Tracking output connector. Connect to your Jira account to open issues. Create a Jira service user, or connect using your personal account using OAuth.

IP Allowlists

You might need to add the Monad IP range of to your Jira Cloud allowlist, so Monad can connect to it.

At this time, Monad supports connecting to Jira Cloud, Atlassian’s hosted, software-as-a-service (Saas) product. Contact us if you use Jira Server or Jira Datacenter.

Atlassian makes several versions of Jira, which have different ways of connecting. Make sure you add the Jira connector for the type of Jira your organization uses!

Set up a Jira Cloud service account (Optional)

The Jira Cloud connector uses a user and api token to connect to Monad. You can use a personal Atlassian account, however we recommend that you create a new service user to connect to Jira.

Jira’s default settings send email updates about each change on each issue to the issue’s reporter - so if you don’t want to get buried in these emails, you should create a service account!

To create a new Monad service user for Jira:

  1. Set up an email address for the service account using your organization’s standard process. We recommend using something like monad-service@yourdomain.com.
  2. Go to https://id.atlassian.com and enter the email address for that new service account. Atlassian sends a log-in link to the address you specified.
  3. Make sure that the service account has access to the project(s) where you want to create Jira issues.
  4. Optionally, use the Atlassian site management console to limit which applications the service user can access. If your organization only uses Jira, you can skip this.
  5. Log in as the service user and complete any account set up steps required.
  6. While logged in, go to the Manage API tokens page and generate a new token. Save it somewhere safe because you’ll use it in the next steps.

You can log out of the service user Jira account and log back in as your personal account after you complete the connector set up process.

Set up a Jira Cloud output connector in Monad

To set up a Jira connector, you need to be logged in to Jira Cloud. You can use your individual account with your organization, or you can set up a service user following the instructions above.

To set up the connector:

  1. Log in to your Monad account, and click Add connector.
  2. Select the Jira connector.
  3. Optionally, change the default name for the connector. This name serves as a label for the connector in the Monad app, and you can change it later.
  4. Specify the your Jira url. Enter the username (usually an email address) and API token for the Jira service user you created, and click Connect.
  5. Specify a JQL to narrow down the results of your queries. You can create and test JQL using the search bar in the issues section of Jira. More information can be found on atlassian’s site
  6. Review the scope described in the window, and click Continue.

That’s it! Monad tests the connection to Jira. If the account is configured correctly, you’re ready to ingest issues!

Create a Jira issue from Monad Insights

Once you have a Jira connected to Monad, you can create Jira issues from Monad Insights. At this time you can only do this from the Vulnerabilities insights page.

This page was last modified: 13 Dec 2023